Shipping policy
Our Unconditional Live Arrival Guarantee
Our No-Questions Live Arrival Guarantee
At All Angles Creatures, every single order ships with our no-questions live arrival guarantee. This is not a conditional promise buried in fine print — it is a core commitment that applies to every feeder type, every order size, and every shipping destination.
How It Works
| Step | What Happens |
|---|---|
| 1 | You receive your order and open it |
| 2 | If any feeders are dead on arrival, contact us within 2 hours of delivery |
| 3 | We replace the dead feeders or refund your order — your choice |
| 4 | No photos required, no hassle, no questions asked |
What We Do to Prevent DOA
Our live arrival rates are industry-leading because we invest in preventing problems, not just fixing them:
- Insulated packaging on every order — custom-sized for the shipment
- Seasonal heat/cold packs — cold packs in summer, heat packs in winter
- Weather monitoring — we check forecasts along shipping routes and delay shipments when conditions are unsafe
- Ship day optimization — Monday through Wednesday shipping avoids weekend delays at distribution centers
- Florida expertise — we live and ship from Florida, one of the hottest states. We know how to package for extreme heat.
Covered Feeders
The guarantee covers every feeder we sell:
- Discoid roaches (all sizes)
- Silkworms
- BSFL (live and dried)
- Hornworms
- Superworms, mealworms, waxworms
- Fruit fly cultures
- Isopod cultures and springtail cultures
We stand behind every shipment because your animals depend on feeders arriving alive and at peak nutritional value.
— Matt, Founder, All Angles Creatures